Frequently Asked Questions About Customer Service Requests

Please note: If any dividend option changes are requested, please contact your Security Mutual Life agent or Individual Client Services for an in-force reprojection.

Please click on the questions to see the answer. You can click on the question again to collapse.


1. How do I change my address?
Complete the Customer Service Request form Sections #1 and #13 along with the policy number, insured name, and policyowner taxpayer identification number.
2. How do I request a duplicate policy?
Complete the Customer Service Request form Sections #2 and #13 along with the policy number, insured name, and policyowner taxpayer identification number.
3. How do I apply to make my policy Reduced Paid Up?
The Surrender Value, if any, will be applied as a net single premium to provide insurance on an adjusted basis.  The amount will be that which the Surrender Value will purchase when applied as a net single premium. Complete the Customer Service Request form Sections #3 and #13 along with the policy number, insured name, and policyowner taxpayer identification number.
4. What is the Automatic Premium Loan Provision and how can I request that option on my policy?
With the Automatic Premium Loan Provision in effect, the Company will pay any premium that is unpaid at the end of its grace period by a loan which the Company will automatically advance, if sufficient cash value exists.  To elect or cancel this option after the policy has been in force for one year, complete the Customer Service Request form Sections #5 and #13 along with the policy number, insured name, and policyowner taxpayer identification number. 
5. How can I elect the Accumulation Dividends option to pay unpaid premiums?

With the Accumulation Dividend option in effect, the company will pay any Premium, which is unpaid at the end of its grace period from any amount on deposit under Accumulation Dividends, if sufficient.  To elect or cancel this option after the policy has been in force for one year, complete the Customer Service Request form Sections #6 and #13 along with the policy number, insured name, and policyowner taxpayer identification number.  (Contact Individual Client Services to confirm this option is available on your policy.)

6. How can I change my Dividend Option?
Complete the Customer Service Request form Sections #7 and #13 along with the policy number, insured name, and policyowner taxpayer identification number. 
(Note:  This cannot be used for any one year term transactions without evidence of insurability.  Contact Individual Client Services for more information regarding Dividend Option Changes.)
7. How can I notify Security Mutual that my name has changed?
Complete the Customer Service Request form Sections #8 and #13 along with the policy number, insured name, and policyowner taxpayer identification number.
8. How can I change the payor on my policy?
Complete the Customer Service Request form.  In Section #12  write ‘Change payor to: _________' including the new payor's name, address, and relationship to the insured person and #13 along with the policy number, insured name, and policyowner taxpayer identification number.
9. How can I change the premium mode on my policy?

Complete the Customer Service Request form Sections #9 and #13 along with the policy number, insured name and policyowner taxpayer identification number. (the mode must coincide with the anniversary of the policy).  For policies other than universal life an additional charge will apply if premiums are paid other than annually. The additional charge varies based on the payment mode selected.  If you want to know the additional charge for the mode selected, expressed either as a dollar amount and/or APR (Annual Percentage Rate), please contact Individual Cleint Service at 1-800-765-6668. 

10. How can I surrender the dividends in my policy?

Complete the Customer Service Request form Sections #10 and #13 along with the policy number, insured name and policyowner taxpayer identification number.

 

For other Customer Service Requests please contact the home office 1-800-765-6668 or Contact Us.


 
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100 Court Street, PO Box 1625, Binghamton, New York 13902-1625 Phone: 1-800-346-7171
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