Corporate Opportunities
Security Mutual Life Insurance Company of New York
The Company That Cares ®
Recruitment Fraud Statement
Recruitment fraud is a form of fraud where scammers impersonate recruiters to try to steal your identity or your money. Use extra caution when people reach out about jobs to which you never applied.
Security Mutual Life Insurance Company of New York (the “Company”) has an established recruiting process and encourages qualified candidates to apply directly to jobs posted below, which are on www.smlny.com. The Company does not communicate with candidates through text messages. The Company does not send emails from any domain except @smlny.com. The Company does not extend offers of employment without a live video or in-person interview and does not send employment offer letters via unencrypted e-mail, instant messaging or texts. The Company will never ask for any payment during the recruitment process.
Additional information on how to recognize recruitment fraud or scams can be found here.
Security Mutual Life Insurance Company of New York
Binghamton, NY | New York City, NY | Houston, TX
Customer Service Representative
Department: Individual Client Services
Status: Regular, Full Time
Reference #: 1045, 1046, 1047, 1048
No. of Positions: 4
As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.
This is a remote position. Reliable internet service is required for the role. SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC. This position cannot be performed in the City of New York.
Description of Duties & Responsibilities:
- Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
- Process billing requests, which could include billing account number changes, payment type changes (mode changes), premium letters to notify a policy owner of a payment issue, refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
- Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
- Process authorizations to release information requests.
- SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
- Complete insurance verifications.
- Complete follow-up calls to request missing items and funds needed to bring policies up to date.
- Keep records of customer interactions and transactions.
Required skills & experience:
- Minimum of 3 years of experience in Customer Service.
- Minimum of 1 year of accounting experience preferred.
- Experience in an insurance industry or call center environment.
- Fluency in Spanish a plus.
- Basic knowledge of Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Excellent data entry skills.
- Ability to perform work accurately and thoroughly.
- Ability to pay close attention to detail.
- Ability to prioritize and organize a heavy workload.
- Ability to work a flexible schedule with occasional overtime.
Education Required: Associate’s degree in business or related field.
Pay Range: $18.16 to $20.07 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
This position can or will be performed in the State of New York, not including the City of New York.
Financial Operations Intern
Department: Financial Operations
Status: Part Time
Reference #: 1040
No. of Positions: 1
As a Financial Operations Intern, you will support the Financial Operations function while developing proficiency in accounting, analytics, and financial operations.
Description of Duties & Responsibilities:
- Assist with balance sheet reconciliation, audits, month-end financial reports and accounts payable.
- Assist with the development of internal control policies and procedures.
- Manage the monthly tracking of fixed asset inventory.
- Observe and participate in business operations and decision-making.
- Apply accounting concepts and theories to real-world decision-making.
- Develop and improve business skills in communication, technology, quantitative reasoning, and teamwork.
Required skills & experience:
- Basic understanding of general accounting principles.
- Intermediate proficiency with Microsoft Office required.
- Ability to think analytically and critically.
- Excellent written and verbal communication skills.
- Excellent data entry skills.
- Ability to perform work accurately and thoroughly.
- Excellent attention to detail.
- Ability to prioritize and organize a heavy workload.
Education Required: Must be pursuing a Bachelor’s or Master’s degree in Accounting. Two years of completed of college coursework required. Completion of three years of college coursework preferred.
Pay Range: $17.00 to $21.00 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
Model Office Analyst
Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1024
No. of Positions: 1
As an Model Office Analyst,you will develop and execute comprehensive test plans for new software packages and modifications and upgrades to existing applications.
The Duties & Responsibilities of an Associate Model Office Analyst, Model Office Analyst, or Senior Model Office Analyst generally include:
- Create and execute general comprehensive test plans.
- Set up appropriate test cases and identify and document all necessary test scenarios with details of expected results.
- Document actual test results against expected results. Research and document reasons for discrepancies.
- Communicate with department management to provide input for necessary changes during testing.
- Analyze and assist management with development to functional specifications for Company systems.
- Assist management with suggestions and alternative methods for accomplishing requests.
- Execute general systematic corrections to resolve policy issues.
- Assist management with investigation and resolution of system issues.
In addition to the above, a Model Office Analyst will also be responsible for the following:
- Create more in-depth comprehensive test plans and set up appropriate test cases.
- Coordinate with business units and programmers to analyze and develop functional specifications for Company systems.
- Design specifications for new computer programs or upgrades.
- Provide suggestions and alternative methods to management for accomplishing requests.
- Execute complex systematic corrections to resolve policy issues.
- Investigate and resolve reported application system issues.
In addition to the above, a Senior Model Office Analyst will also be responsible for the following:
- Execute systematic corrections to resolve more complex and difficult policy issues.
- Handle more complex processing issues, provide processing support and assist with training.
- Perform complex regression testing to ensure new changes haven’t adversely affected the performance of other interrelated programs.
Required skills & experience of an Associate Model Office Analyst, Model Office Analyst, or Senior Model Office Analyst:
- For an Associate Model Office Analyst level, a minimum of 2 years of related experience is required, including business analyst and system testing experience. Product knowledge, product administration experience is preferred.
- Model Office Analyst, Senior Model Office Analyst and Advanced Model Office Analyst levels will be considered based on applicable years of experience and related skills.
- Comprehensive knowledge of life insurance products preferred.
- Technical understanding of life insurance administration systems preferred.
- In depth knowledge of life insurance application systems preferred.
- A strong aptitude for, and interest in learning.
- Advanced proficiency of Microsoft Office Suite required.
- Strong analytical, critical thinking and problem-solving abilities.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Ability to perform work accurately and thoroughly.
- Ability to take care of both internal and external customer needs.
- Ability to pay close attention to detail.
- Adaptable and capable of working in fast-paced environments.
- Ability to prioritize and organize a heavy workload.
- Ability to work a regular schedule required. Must be able to work outside normal business hours to meet project deadlines or release schedules.
Additional Required skills & experience of a Model Office Analyst or Senior Model Office Analyst:
- Comprehensive knowledge of life insurance products required.
- Technical understanding of life insurance administration systems required.
- Ability to train others.
Education Required: Associates degree in computer science or other related field, is required. Bachelor’s degree in computer science is preferred.
The level of this position will be determined based on factors including relevant skills, experience and other qualifications.
This is a hybrid eligible position with remote work consideration. This position may require planned visits to a Company office.
- Visa sponsorship is not available for this position
- Relocation assistance is not available for this position
- Security Mutual is an Equal Opportunity Employer
- This position can or will be performed in the State of New York, not including the City of New York.
Pay Range:
- Associate Model Office Analyst: $20.84 to $29.00 hourly
- Model Office Analyst: $23.68 to $33.40 hourly
- Senior Model Office Analyst: $26.42 to $38.60 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
Product Compliance Analyst
Department:Product Compliance
Status: Full Time
Reference #: 1042
No. of Positions: 1
As an Model Office Analyst, you will be responsible for developing, evaluating, interpreting regulatory requirements and statutes, and preparing simple to complex product and regulatory filings for state and compact submission.
This is a remote eligible position. Reliable internet service is required for the role. SML supports remote work for NY, PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC.
Description of Duties & Responsibilities of a Product Compliance Analyst:
- Draft policy forms/pages that are compliant for New York State, the Compact and state specific requirements. Route proof read drafts for approval/changes and track status. Assemble and transmit filings and related correspondence.
- Review, interpret and analyze regulations to determine any required actions. Make recommendations for changes based on analysis. Summarize, compile and communicate information as needed.
- Track and update filing and approval status, verify accuracy and completion and report to management, notify external departments of necessary changes, respond to requests for copies of information.
- Prepare yearly filings for Illustration Actuary, portions of NYS Market Conduct Report, and Exempt States.
- Verify accuracy of Model Advance and production cases.
- Other duties as needed or assigned by management.
Required Skills & Experience of a Product Compliance Analyst:
- 3-5 years experience in Insurance required.
- Experience in a law firm preferred.
- Intermediate knowledge of Microsoft Office Suite required.
- Excellent written and verbal communication skills.
- Excellent analytical skills
- Excellent data entry skills.
- Excellent organizational skills.
- Ability to perform work accurately and thoroughly.
- Ability to pay close attention to detail.
- Ability to prioritize and organize a heavy workload.
Education Required: Bachelors Degree in Business or a related field required.
- Visa sponsorship is not available for this position
- Relocation assistance is not available for this position
- Security Mutual is an Equal Opportunity Employer
Pay Range: $24.32 to $31.29 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
Technical Services Associate Trainee or Technical Services Associate
Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1044
No. of Positions: 1
As a Technical Services Associate Trainee or Technical Services Associate, you will be responsible for providing effective and efficient technical assistant to computer system users.
This is a Binghamton Home Office position.
Description of Duties & Responsibilities:
- Evaluate, prioritize, and respond to incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
- Participate in training experiences to provide higher level processing support and demonstrate increasing expertise and proficiency. Use available resources to independently research relevant information to develop up-to-date knowledge and continually learn about job related issues and best resolutions.
- Interview users to collect information about problems and lead users through diagnostic procedures to determine source of error. Determine whether a problem is caused by hardware, software packages, company systems, or user error.
- Recognize, research, isolate, resolve, and follow-up on routine user problems. Refer more complex problems to management or technical staff.
- Install and maintain computers, software, telecommunications equipment, and peripheral equipment for users.
- Stay up to date with new hardware and software used. Test software and hardware to evaluate ease of use and effectiveness.
- Analyze and evaluate incident occurrences and make recommendations to management to reduce help line incident rate.
- Log and track calls using problem management database software. Maintain history records and related problem documentation.
- Provide individual training to users as needed.
- Provide back up support to computer operations team as needed.
Required skills & experience of a Technical Services Associate Trainee or Technical Services Associate:
- 1-2 years’ experience in IT or Technical Services required.
- Help Desk experience strongly preferred.
- Position will require working evening and weekend shifts as necessary.
- Basic proficiency with Microsoft Windows/Office Suite required.
- Experience with corporate e-mail applications required.
- Excellent written and verbal communication skills.
- Ability to perform work accurately and thoroughly.
- Ability to pay close attention to detail.
- Ability to prioritize and organize a heavy workload.
Additional Required Skills & Experience of a Technical Services Associate:
- 2-4 years’ experience in IT or Technical Services required.
- Experience with MAC OSX and iOS preferred.
- Industry recognized certification preferred.
- Ability to adapt to change and work under pressure.
Education Required: High School Diploma or equivalent required. Associates degree in Computer Science or closely related field of study is preferred.
Pay Range:
Technical Services Associate Trainee: $19.80 to $24.78 hourly.
Technical Services Associate: $21.40 to $26.25 hourly.
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
- Visa sponsorship is not available for this position
- Relocation assistance is not available for this position
- Security Mutual is an Equal Opportunity Employer
Security Administrators, Inc.
Binghamton, NY
Syracuse, NY
There are currently no positions available
The Company That Cares®: Our Commitment to Diversity, Equity and Inclusion
As a mutual life insurance company, Security Mutual Life Insurance Company of New York (the “Company”) is maintained and operated for the benefit of its policyholders, each of whom has a unique background and unique goals and aspirations. The Company has been delivering on its promises since 1886, and the Company believes that an inclusive environment with diversity of thought, background, culture and experience enables the Company to best fulfill the mission upon which it was founded: Helping protect its policyholders against life’s uncertainties.
As The Company That Cares®, Security Mutual is built upon a corporate culture of caring and respect. The Company believes it performs best when it promotes and encourages an atmosphere in which all team members—and the unique talents and perspectives they bring to the Company—are respected, valued and supported. The Company strives to provide opportunities for growth and development that inspire individuals to realize their full potential. The Company supports active participation in Company, industry and community activities that promote diversity, equity, inclusion and help improve the lives of others.
Mission Statement
Security Mutual’s corporate mission is to provide sound and equitable protection for financial needs resulting from death, disability or retirement. This mission is carried out through manufacturing and distributing life insurance, disability insurance and annuity products for individuals and groups and treating with dignity and respect all who put their trust in us.
As a mutual life insurance company, Security Mutual is managed for the benefit of its policyholders.
To that end, Security Mutual seeks to recruit, develop and train a highly motivated team of results-oriented employees.