Corporate Opportunities

Security Mutual Life Insurance Company

Binghamton, NY

Job Title: Customer Service Representative

Department: Benefits – Service           
Status:Regular, Full Time
Reference #: 0710
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to field incoming customer and agent service calls, as well as processing phone payments and completing outgoing collection calls.

  • Support resolution of incoming calls by answering questions and performing research as necessary.
  • Process manual premium payments and other service requests while remaining PCI compliant when handling debit card calls.
  • Process loans by phone at callers request.
  • Process all billing requests, which could include account number changes, mode changes, premium letters, refund requests, premium histories, mailing EFT forms, etc.
  • Complete follow-up calls to request missing items and for funds needed to bring policies up to date.

Required skills & experience:

  • Minimum of 3 years of experience in Customer Care.
  • Minimum of 1 year of accounting experience preferred.
  • Experience in an insurance industry or call center environment.
  • Fluency in Spanish a plus.
  • Basic knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Excellent data entry skills.
  • Ability to perform work accurately and thoroughly.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.
  • Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s Degree in Business or related field. 

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Associate Claims Examiner

Department: Claims           
Status:Regular, Full Time
Reference #: 0720
No. of Open Positions: 1

Description of duties & responsibilities: This position is responsible for developing proficiency in the handling of the claim process for assigned claims.

  • Confirm that submitted claims have been properly submitted and meet eligibility requirements.
  • Handle incoming phone calls and respond accordingly, assisting callers in understanding claims requirements and decisions.
  • Process claims through system for payment or denial.
  • Create new claims files and put claims data and payments into systems as necessary.
  • Assist with claims account reconciliation as needed.

Required skills & experience:

  • 2-3 years of experience in claims or accounting.
  • 1-2 years of experience in a life insurance environment preferred.
  • Customer service experience.
  • Familiarity with medical terminology and Company products strongly preferred.
  • Basic proficiency with Microsoft Word.
  • Intermediate proficiency with Microsoft Excel.
  • Excellent written and verbal communication skills.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.
  • Ability to perform work accurately and thoroughly.

Education Required: Associate’s Degree in Business or related field of study Required. 

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Agency Contracting Specialist

Department: Agency           
Status: Regular, Full Time
Reference #: 0719
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to appoint, contract, review and terminate agents and brokers.

  • Complete initial set up of new Agencies.
  • Contract and terminate agents.
  • Process and oversee appointment renewals for agents contracted with SML and terminate agent as directed.  
  • Maintain Agent Master File and perform client record set up.
  • Maintain internal communications to all servicing departments.
  • Maintain LSP Client for General Agencies, Brokers, Career Agents and Regional Contacts.

Required skills & experience:

  • 3-5 years in Customer Service required.
  • 2 years of Life Insurance industry experience strongly preferred.
  • Familiarity with state laws and regulations relating to the licensing, contracting, and appointment of insurance agents required.
  • Basic proficiency with Microsoft Word required.
  • Basic proficiency with Microsoft Excel required.
  • Ability to perform work accurately and thoroughly.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.

Education Required: High School Diploma required. Associate’s Degree in Business preferred.  

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Investment Analyst Intern

Department: Investments
Status:Temporary, Part Time (20 hours per week)
Reference #: 0698
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to support the company’s cash management function.  

  • Prepare cash flow analysis of commercial loan properties to determine debt service coverage.
  • Research market trends, labor statistics, tenant information and vacancy rates of commercial loan requests.
  • Assist Credit Analysts in providing commercial mortgage lending quotes to brokers.
  • Prepare annual reviews of commercial loan properties.
  • Review third party reports (Member of Appraisal Institute Appraisals, Property Condition and Environmental reports) for concerns.

Required skills & experience:

  • Previous experience in an insurance or financial services setting preferred.
  • Intermediate proficiency with Microsoft Word and Excel required.
  • Must have strong communication and interpersonal skills.
  • Must be self-motivated with a desire to learn.
  • Must have strong problem-solving and analytical skills.
  • Must be dependable.

Education Required: High School Diploma or equivalent required. Completion of 2 semesters of college coursework in Finance, Accounting or closely related field required.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Senior Team Associate

Department: Individual Client Services
Status: Regular, Full-time
Reference #: 0714
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to provide customer service to individual clients of the company while ensuring compliance with all applicable regulatory guidance.

  • Responsible for EFT account management, salary savings list bills, premium and loan payments, pre-non-forfeiture processing, health policy billing, returned checks and DAC tax reporting.
  • Process general service requests.
  • Confer with Agents and customers by telephone relative to post issue service requests and questions.
  • Process Beneficiary changes according to State and Company guidelines.
  • Keep records of customer interactions and transactions.

Required skills & experience:

  • Minimum of 3 years experience in Customer Support.
  • Experience in an insurance industry preferred.
  • Experience in a call center environment preferred.
  • Fluency in Spanish a plus.
  • Basic knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Excellent data entry skills.
  • Ability to perform work accurately and thoroughly.
  • Ability to take care of both internal and external customer needs.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.

Education Required: Associate’s Degree in Business or related field of study required.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Billing Account Representative

Department: Benefits – Service
Status: Regular, Full-time
Reference #: 0694
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to assist the Benefits – Service department with billing, payment processing, reconciliation, maintenance, and administration service.

  • Bill, reconcile and maintain Sweep and Group billing for assigned accounts
  • Communicate with agents, payroll offices, policyowners, and PFP to provide information about deductions, policies, and services
  • Apply premium and loan payments through system and manual processes
  • Administer Electronic Funds Transfer process including form distribution, setup, returned transfer, exceptions and error report monitoring
  • Research and process reports for special processing
  • Review, analyze and process daily policy and account reports

Required skills & experience:

  • Minimum of 3 years experience in Customer Support
  • Accounting experience strongly preferred
  • NY Life and Health Insurance License preferred
  • Intermediate knowledge of Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Excellent data entry skills
  • Ability to perform work accurately and thoroughly
  • Ability to take care of both internal and external customer needs 
  • Ability to pay close attention to detail
  • Ability to prioritize and organize a heavy workload

Education Required: Associate’s Degree in Business or a related field of study is acceptable.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Customer Service Representative

Department: Benefits – Service
Status: Regular, Full-time
Reference #: 0713
No. of Open Positions: 1

Description of duties & responsibilities: The purpose of this position is to field incoming customer and agent service calls, as well as processing phone payments and completing outgoing collection calls.

  • Support resolution of incoming calls by answering questions and performing research as necessary.
  • Process manual premium payments and other service requests while remaining PCI compliant when handling debit card calls.
  • Process loans by phone at callers request.
  • Process all billing requests, which could include account number changes, mode changes, premium letters, refund requests, premium histories, mailing EFT forms, etc.
  • Complete follow-up calls to request missing items and for funds needed to bring policies up to date.

Required skills & experience:

  • Minimum of 3 years of experience in Customer Care.
  • Minimum of 1 year of accounting experience preferred.
  • Experience in an insurance industry or call center environment.
  • Fluency in Spanish a plus.
  • Basic knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Excellent data entry skills.
  • Ability to perform work accurately and thoroughly.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.
  • Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s Degree in Business or related field of study required.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Sales and Marketing Assistant

Department: Marketing
Status: Regular, Full Time    
Reference #: 0709
No. of Open Positions: 1

Description of duties & responsibilities: This position is responsible for providing administrative support to the Marketing Department staff including preparing presentations, and providing training.

  • Complete filing, schedule meetings, manage department calendars, provide phone support, arrange travel and order supplies.
  • Analyze, manage and facilitate departmental and corporate projects as assigned by management.
  • Create and design presentations for marketing events and meetings.
  • Prepare sales illustrations and materials for meetings and seminars.
  • Provide training on services and vendor software.
  • Coordinate and create meeting and training presentations and materials for department.

Required skills & experience:

  • 4-5 years related experience required.
  • Communication technology including social media and other applications and software experience required.
  • Intermediate proficiency with Microsoft Word required.
  • Intermediate proficiency with Microsoft Excel required.
  • Advanced proficiency with Microsoft PowerPoint required.
  • Excellent written and verbal communication skills.
  • Ability to pay close attention to detail.
  • Ability to handle multiple priorities simultaneously.
  • Must be dependable.

Education Required: Associate’s Degree in Business or related field of study Required.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Director, Group Compliance

Department: Group Administration
Status: Regular, Full-time
Reference #: 0655
No. of Open Positions: 1

Description of duties & responsibilities: As part of the Product Team, this position drives and executes product initiatives for the Group division. This position is responsible for ensuring regulatory compliance for Security Mutual Life group insurance products and administration.

  • Using individual discretion and judgment, steers function resources and provides consulting to accomplish Company objectives as generally directed by the managing Officer. Has overall responsibility for day-to-day operations of the function. Provides input on project selection and staff resources commitment and makes adjustment through the course of project oversight. Actively manages workload through staff. Provides training and coaching to function on workload prioritization, goals, performance, employee relations, management training, and employment decisions (e.g., recruitment, terminations, promotions and salary administration). Provides support for management and, using discretion and judgment act as a functional backup as needed.
  • Interpret and analyze laws and regulations to create and maintain policy language and policy forms; file with state insurance departments. Interface with various internal and external stakeholders to complete the filing.
  • Complete the final review of department and consultant filings for completion and accuracy before submission.
  • Respond to State and internal inquiries and requests.
  • Advise management on best practices for complying with new and existing laws and regulations.
  • Prepare and maintain policies and procedures as they relate to job responsibilities and department needs.
  • Manage projects and serve on Company committees as they relate to job responsibilities.
  • Educate personnel on state-specific contract requirements to ensure proper version administration.
  • Partner with the Marketing department to develop promotional sales materials.
  • Assist the Claims department with questions regarding group products.

Required skills & experience:

  • Minimum of 10 years related experience (e.g., filing group insurance projects for compliance with state insurance departments and/or experience in technical contract review and drafting)
  • Management/Leadership experience
  • Experience in identifying customer needs and developing responsive solutions
  • LOMA, American College, or other insurance industry courses preferred
  • Intermediate knowledge of Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Ability to perform work accurately and thoroughly
  • Ability to pay close attention to detail
  • Ability to prioritize and organize a heavy workload

Education Required: Bachelor’s degree in Business or related field of study. Graduate degree is preferred.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Director, Group Administration

Department: Group Administration
Status: Regular, Full-time
Reference #: 0622
No. of Open Positions: 1
Shift: 1st Shift Monday – Friday

Description of duties & responsibilities: Under general management guidance, the Director, Group Administration will oversee Group Insurance Administration and ensure regulatory compliance for the administrative processes.

  • Steer department/division resources and provide consulting to accomplish Company objectives as generally directed by management.
  • Provide input on project selection and staff resource commitment and make adjustments through the course of project oversight.
  • Provide training and coaching to department/division managers on workload prioritization, goals, performance, employee relations, management, training, and employment decisions.
  • Oversee the billing and collections process for group insurance operation. Develop and maintain relationships with policyholders, business partners and insurance agents.
  • Establish, implement, and monitor procedures for compliance with Insurance Department regulations, state and Federal laws and Company audit requirements.
  • Manage and oversee key business partner relationships which includes regular offsite visits to audit and review performance of third party administrators.
  • Maintain system data and processes including payroll, HRIS and benefit system interfaces and relationships.
  • Provide leadership in defining process and system enhancements to improve overall client experience.
  • Ensure compliance with regulatory agencies regarding mandated disability benefits.
  • Initiate, maintain, and audit the retention of administrative records.
  • Actively manage area workload through subordinate managers or senior staff.

Required skills & experience:

  • 7-10 years related experience (Group insurance benefits and billing)
  • Management/Supervisory experience
  • Accounting experience
  • Customer service experience
  • Excellent written and verbal communications skills
  • Basic proficiency with Microsoft Windows/Office Suite
  • Experience working for an insurance carrier or third party administrator preferred.
  • LOMA 280/281 and LOMA 290/291 are required within first six months

Education Required: Bachelor’s degree in Business, Accounting, or related field of study.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Job Title: Senior Financial Accountant

Department: Financial Operations
Status: Regular, Full-time
Reference #: 0606
No. of Open Positions: 1
Shift: 1st Shift Monday – Friday

Required skills & experience:

  • 5 or more years of accounting experience required.  
  • Demonstrated understanding of GAAP accounting required.
  • Demonstrated understanding of Life Insurance Statutory accounting preferred.
  • Intermediate proficiency with Microsoft Office Suite products required.
  • Ability to work independently with minimal supervision required.
  • Strong project management skills required.
  • Excellent analytical and problem-solving skills required.
  • Strong reconciliation skills required.

Description of duties & responsibilities: The primary purpose of this position is to prepare various exhibits and schedules for Security Mutual’s quarterly and annual financial statement filings, and to prepare Subsidiary financial statements. Specific duties include:

  • Prepare and maintain general and subsidiary ledgers.
  • Maintain timely and accurate analysis of general ledger and subsidiary ledgers.
  • Support the preparation of accurate and timely financial statements.
  • Analyze and interpret accounting records.
  • Support audit preparation.
  • Prepare reports and statements.

Education Required:  Bachelor’s degree in Accounting, Finance, or a closely related field required. CPA or Public Accounting Experience is preferred.

  • Visa sponsorship is not available for this position
  • Relocation assistance may be available for this position
  • Security Mutual is an Equal Opportunity Employer

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Regional

Job Title: Regional Sales Director – Group Insurance

Security Mutual Life Insurance Company of New York is seeking an experienced Regional Sales Director Group Insurance for the Mid-Atlantic region. This position will be responsible for developing the Company’s book of business in the Employee Benefits/Worksite marketplace by leveraging relationships with employee benefit brokers, insurance agents, general agencies, and benefit enrollment companies.

Position Responsibilities:

  • Increase company’s sales of Employee Benefit/Worksite products through employee benefit brokers, insurance agents, GA’s, benefit enrollment companies, and alternative distribution channels.
  • Solidify existing relationships through renewals and new business.
  • Consistently meet pre-defined sales goals.
  • Continuously develop new alternative distribution channels.

Position Requirements:

  • At least 3-5 years of proven sales experience in the Employee Benefits marketplace.
  • Capable of producing immediate results.
  • Familiar with the Mid-Atlantic region along with a history of strong/ethical relationships within the brokerage community.
  • Strong relationship-building and interpersonal skills.
  • Bachelor’s Degree or equivalent experience in related field.
  • Washington, D.C, Maryland, and/or Virginia Life, Accident, and Health insurance license required.

Compensation and Benefits

This position offers a competitive base salary, potential quarterly/annual performance based bonus payments, business expense reimbursement and a comprehensive benefits package including medical, dental, life, disability, holiday and vacation pay, and Profit Sharing/401(k) plan.

Company Information:

Since opening for business in 1886, Security Mutual Life Insurance Company of New York has earned an outstanding reputation for providing high-quality insurance products and services to our group and individual policyholders. Our financial strength and ability to meet our obligations are recognized industry-wide by AM Best (A-).

  • Visa sponsorship is not available for this position
  • Relocation assistance may be available for this position
  • Security Mutual is an Equal Opportunity Employer

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New York City, NY Office

Job Title: Administrative Assistant

Department: NYC Regional Office           
Status: Regular, Full Time
Reference #: 0721
No. of Open Positions: 1

Description of duties & responsibilities: This position is responsible for providing general administrative support to the NYC office.

  • Complete filing, schedule meetings, manage department and personal calendars, provide phone support, arrange travel and order supplies.
  • Provide administrative support to department staff.
  • Assist servicing General Agents with applications, illustrations, general underwriting and product questions.
  • Provide assistance to Regional Vice Presidents on special projects and coordination of sales materials.

Required skills & experience:

  • 1 year experience in clerical or administrative work required.
  • Life Insurance experience preferred.
  • Basic proficiency with Microsoft Word.
  • Basic proficiency with Microsoft Excel.
  • Basic proficiency with Microsoft PowerPoint.
  • Excellent written and verbal communication skills.
  • Ability to pay close attention to detail.
  • Ability to prioritize and organize a heavy workload.
  • Ability to perform work accurately and thoroughly.

Education Required: Associate’s Degree in Business or related field of study Required.

  • Visa sponsorship is not available for this position
  • Relocation assistance is not available for this position
  • Security Mutual is an Equal Opportunity Employer

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Security Administrators, Inc.

Current Opportunites

Binghamton, NY Office

  • No positions available at this time.

Syracuse, NY Office

  • No positions available at this time.

Mission Statement

Security Mutual’s corporate mission is to provide sound and equitable protection for financial needs resulting from death, disability or retirement. This mission is carried out through manufacturing and distributing life insurance, disability insurance and annuity products for individuals and groups and treating with dignity and respect all who put their trust in us.

As a mutual life insurance company, Security Mutual is managed for the benefit of its policyholders.

To that end, Security Mutual seeks to recruit, develop and train a highly motivated team of results-oriented employees.